Returns Policy
At PrimeBookshelf, your satisfaction matters to us. If your order arrives damaged, incorrect, or not as expected, we’re here to help — with free returns for all 50 U.S. states.
How to Start a Return
All returns must be initiated by emailing us at:
support@primebookshelf.com
Please include:
- Your order number
- A brief description of the issue
- A photo of the damaged/incorrect item (if applicable)
We’ll respond promptly and provide next steps.
Free Returns (USA Only)
We offer free returns for all orders shipped within the United States.
Eligible return reasons include:
- Damaged or defective items
- Incorrect items received
- Printing/manufacturing issues
- Items that arrive in poor condition
Once approved, we will provide a prepaid return label.
No International Returns
We do not ship internationally; therefore, international returns are not accepted.
Return Window
Return requests must be made within 14 days of delivery.
Condition Requirements
To qualify for a return:
- Items must be unused
- Items must be in original condition
- No writing, markings, or wear caused after delivery
Refunds
Approved refunds are issued back to your original payment method within 5–7 business days of receiving the returned item.
Expedited shipping fees are non-refundable.
Exchanges
If you prefer a replacement instead of a refund, let us know in your email request.
Non-Returnable Items
- Digital downloads (if added in the future)
- Gift cards
- Books purchased from third-party sellers/marketplaces